Frequently Asked Questions
Everything you need to know about your Ayzel shopping experience.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached. Sale items are final sale.
How long will it take to receive my order?
Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days. International shipping timelines vary between 7-14 business days depending on the destination.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
What payment methods do you accept?
Ayzel accepts all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I modify or cancel my order after it has been placed?
Because we process orders quickly to ensure fast delivery, modifications or cancellations can only be made within 1 hour of placing the order. Please contact our customer care team immediately.
How should I care for my Ayzel garments?
To maintain the quality of your clothing, we recommend following the specific care label instructions inside each garment. Generally, washing in cold water and hanging to dry will prolong the life of your fashion pieces.